You might be able to have your gas or electricity meter moved if you’re:

• finding it difficult to read or access your meter

• doing building work

Who can move your meter depends on the work that’s involved. You can’t move the meter yourself – it’s illegal.

Check if your energy supplier can move your meter

Contact your supplier and tell them you want to have your meter moved. They’ll tell you if they can do the work. This depends on:

• where your meter is now

• how far you want to move it

• the type of connector if it’s a gas meter

• why you want to move it

They might not be able to do the work if your meter is outside or you want to move it longer distances, for example to another room. Most suppliers have information on their website about what they can and can’t do.

If they can do all the work then your supplier will give you a price for this. Prices vary, so you should also get prices from other suppliers and compare them.

Only your current supplier can move your meter. This means if you want another supplier to do it you have to switch your supply to them first. This will change your prices for gas and electricity, so check that it’s worth it overall before you switch. See our advice on getting the best deal by switching supplier.

If you’re a priority customer and you need to move your pre-payment meter because you’re finding it hard to read or access it, tell your supplier this – they should move it for free.

You’ll most likely be a priority customer if you’re:

• a pensioner

• suffering from a long-term illness

• disabled

• on your supplier’s Priority Services Register

If your energy supplier can’t move your meter

You must contact your local electricity or gas network operator to do the work. They’ll usually charge at least £400 for the work, but it could be over £1,000 – it depends on how much work needs to be done.